Support

Frequently Asked Questions

We release wine to our Members seasonally four times a year, in the Spring, Summer, Fall, and Winter.

The Spring release comprises approachable wines that drink beautifully while young – perfect to enjoy upon release during the summer months – and still stunning even after cellaring for up to 15 years.

The Fall release includes our coveted vineyard-designate wines. These highly sought-after wines exhibit lasting age-ability with a deep sense of place, drawing out the features of each exemplary vineyard site from which they are made.

The Winter release showcases our portfolio of Cabernet Sauvignon wines and renowned Hyde Vineyard Chardonnay. You’ll often find select Library wines in this release, as well. Andy carries decades of experience crafting world-class Cabernets and has chosen exceptional sites for DuMOL’s Cabernet program.

Our most loyal Members will have access to our Summer Release, featuring new additions to the portfolio: Chenin Blanc and Mencia. Due to limited quantities of these special wines, we are not able to extend access to all Members at this time.

Our 2022 release schedule is as follows:

• Spring: Opens February 8
• Summer: Opens May 3
• Fall: Opens August 9
• Winter: Opens November 1

We strive to allocate you the wines you enjoy the most. Each spring, fall, and winter, we prepare an allocation for you, featuring a carefully chosen selection of wines tailored to your purchase history and preferences. You get to choose from what is offered and available, purchasing precisely what you desire and requesting more if you wish.

Your participation in each release informs your future allocations and, over time, will earn you access to our full portfolio of wines.

Our wish list feature allows you to request wines beyond those you are allocated. Following the release, any bottles not claimed from allocations will be redistributed to those Members requesting more.

When you make a wish list request, we will only process payment for the wines you are purchasing from your allocation at the time of check out. Upon close of the release, we will accommodate wish list requests, where possible. If your wish is granted we will add the wines to your order and charge the card used for your initial purchase. You will receive an email confirming receipt of the additional bottles and all your wines within the order will ship together.

As most of our wines are limited in production, we are not always able to accommodate your wish list requests. In this case, we will make note of your interest to inform your future allocations.

No, you may purchase precisely the quantities you desire from each allocation.

DuMOL Membership is not like joining a wine club; instead, we offer our Members the opportunity to purchase wine from their allocation during each seasonal release. Your participation will inform your future allocations eventually earning you access to our full portfolio and our most desirable Member-exclusive offerings.

As you continue to participate in releases and demonstrate interest in our wines, your allocations will increase. If you choose not to purchase your allocation, we may redistribute your allotment to other Members who desire more wine. To avoid any disruption to your offering, please let us know in advance when you need to skip a release so we can restore your allocation to your desired quantities when you are ready to return.

Wines purchased during seasonal offerings will ship on a designated date following the close of the release, weather permitting. We always do our best to accommodate special requests, so please reach out to us if you would like to make alternative arrangements for delivery of your wines.

Purchases made outside of our release periods typically ship on the next available Tuesday, weather permitting. We will contact you shortly after you place your order to confirm your ship date. If you desire a specific ship date, please email us at members@dumol.com.

We offer a will call pick-up option for Members located in Northern California for $20 per order. Members will be able to receive their wines from a fulfillment warehouse in South Napa, near the airport at 30 Harlow Ct. Napa, CA 94558.

Please note that this pick-up location is about an hour drive from our winery in Windsor. We understand your interest in picking up your wines from the winery, however, our winery does not have the storage capacity to provide this service. All wines are stored in an offsite, temperature-controlled warehouse.

We highly recommend Temperature-Controlled shipping services if available in your area. These trusted white-glove shipping partners handle your wines with the utmost care, ensuring that the wine arrives to you in the best condition possible at a time and date chosen by you.

Vine Vault service is available in the states of Alabama, Arizona, Connecticut, District of Columbia, Florida, Georgia, Louisiana, Maryland, Missouri, North Carolina, New York, Pennsylvania, South Carolina, Tennessee, Virginia, and select regions of Texas and Nevada. Premium Wine Delivery service is available in Dallas-Fort Worth and Houston Metro areas in Texas. VinDelivery service is available in California.

If you selected these as your shipping method, a representative from their team will reach out in the weeks following the release to arrange delivery.

VinDelivery will bill you directly at the time of fulfillment. Pricing is as follows:
1-6 bottles is $36 total
7-8 bottles is $42 total
9-12 bottles is $48 total

First case is $48 ($4.00 per bottle)
Bottles 13-24 are $3.75 per bottle ($45/case)
Bottles 25 and over are $3.50 per bottle ($42/case)
Example: 36 bottles would be a total charge of $135 ($48+$45+$42)

We accommodate shipments to several local Wine Storage Locker companies including:

• Vinfolio in American Canyon, CA
• Domaine Wine Storage in Napa, CA
• All Ways Cool in Santa Rosa, CA
• Oeno Vaults in Santa Rosa, CA
• 55 Degrees in St. Helena, CA

To have your wines shipped to any of these Storage facilities, select “Wine Storage Locker” as your shipping service. Please add a note indicating to which facility you would like your wines delivered.

You may make changes to your contact information and Member preferences under the Account link. Within your profile, you may update your contact information, add shipping and billing addresses, edit payment details, and change your password.

We welcome you to join us for a tasting at the winery. Tastings are private and are approximately one hour. You will enjoy a selection of 5 wines, after which we may have the opportunity to tour our cellar and production facility. Please note that as DuMOL is a working winery, your visit may coincide with winery operations. As such, we recommend wearing comfortable shoes. Tasting reservations are released 60 days in advance. To view availability and make reservation, please visit our Tock page.

Please sign into Tock using the same email address as your DuMOL membership to receive preferred pricing for tastings.